Effective Date: October 8, 2025

Company: The Mustard Seed Group, LLC — DBA FaithWorksMedia
Services Covered: HelloVid, Questly, StarStream, SparkFlik, and TalkTrail
Website: www.FaithWorksMedia.net
Email: [email protected]
Phone: (951) 777-7777
Location: Virginia, USA

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

FaithWorksMedia (“we,” “us,” “our”) does not share SMS opt-in information, including phone numbers or consent records, with third parties for marketing or promotional purposes unrelated to direct service delivery. All SMS opt-in data is stored securely and used solely for authorized communication and customer service notifications.

1. INFORMATION WE COLLECT

Personal Information

~ Name, email address, and phone number
~ Billing and payment details when purchasing a product or service
~ Mailing or business address (if provided)
~ Communication preferences and timestamps for opt-ins or consent

Non-Personal Information

~ IP address, browser type, and device information
~ Cookies, site analytics, and usage behavior
~ Website interaction and referral data

Customer Communication Data

~ Support or appointment requests
~ Feedback, ratings, and correspondence history
~ User-submitted forms or chat transcripts

2. HOW WE USE YOUR INFORMATION

We collect and process your information to:
~ Provide, improve, and customize our services
~ Schedule consultations or appointments
~ Deliver automated reminders or billing updates
~ Communicate about purchased or subscribed services
~ Improve security, compliance, and customer experience
~ Detect and prevent fraudulent or unauthorized activity

3. SMS MESSAGING & COMPLIANCE

By opting into SMS messaging, you consent to receive non-promotional texts related to your services with FaithWorksMedia.

Opt-In & Consent

~ SMS is only sent to users who explicitly opt in via form or checkbox
~ We store timestamped consent records for each user
~ Program follows TCPA, CTIA, and all applicable communication laws

Opt-Out Instructions

~ Reply “STOP” to unsubscribe at any time
~ You’ll receive confirmation and no further messages unless you opt in again
~ Requests are honored within 24 hours

Message Frequency & Content

~ Messages are service-related only (e.g., reminders, updates, notices)
~ Frequency varies based on account activity
~ Standard message and data rates may apply

Support & Carrier Information

~ Reply “HELP” for assistance or contact [email protected]
~ All major U.S. carriers (AT&T, Verizon, T-Mobile, etc.) are supported
~ Carriers are not responsible for delayed or undelivered messages

SMS Data Protection

We never sell or share opt-in data. Subcontractors who assist with SMS delivery are contractually bound to maintain strict data privacy.

Opt-In Data Consent

All SMS consent data is excluded from general marketing databases. It is used only for transactional or operational messages.

4. INFORMATION SHARING & DISCLOSURE

We do not sell or rent your personal data. Information may be shared only with:
~ Service providers for scheduling, billing, or payment processing
~ SMS platforms for authorized message delivery
~ Legal or regulatory bodies when required by law
~ Business partners or successors (e.g., merger/acquisition) under confidentiality

5. DATA SECURITY

We maintain physical, technical, and administrative safeguards to protect your data, including:
~ Encryption in transit and at rest
~ Secure backups and role-based data access
~ Regular staff training and security audits
~ Prompt incident response protocols in case of breach

While no system is 100% invulnerable, FaithWorksMedia follows industry-standard best practices for data protection and regulatory compliance.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to:
~ Monitor website performance
~ Track usage patterns and analytics
~ Personalize the browsing experience
~ Enhance functionality across devices

You may disable cookies via your browser, though this may affect site features or login performance.

7. YOUR RIGHTS & CHOICES

You have the right to:
~ Access, correct, or delete your personal information
~ Withdraw consent for communications at any time
~ Opt out of SMS by replying STOP
~ Opt out of email by clicking unsubscribe
~ Request a report on how your data is stored and used
~ File a complaint with a relevant regulatory body if needed

To exercise these rights, contact us at [email protected].

8. THIRD-PARTY LINKS

Our website or SaaS applications may contain links to external sites. Their privacy policies apply independently of ours. We are not responsible for their practices, security, or data use.

9. DATA RETENTION

Customer and order records are securely retained for as long as necessary to fulfill our legal, operational, and service obligations. Data may be deleted upon verified request unless required for compliance, auditing, or dispute resolution.

10. MINORS

Our services are intended for users aged 18 and older. We do not knowingly collect data from minors. If you believe a minor has submitted information, contact us immediately for removal.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational or legal changes. The most current version will always be available at:
👉 www.FaithWorksMedia.net/privacy-policy
Significant updates may also be communicated by email or on-site notification banners.

12. CONTACT INFORMATION

FaithWorksMedia (The Mustard Seed Group, LLC)
📍 Virginia, USA
📧 [email protected]
📞 (951) 777-7777
🌐 www.FaithWorksMedia.net

By using our website or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.